1. What is your definition of customer service?
2. Is the customer always right?
3. Has a company ever lost your patronage? How did that happen?
4. "Your most unhappy customers are your greatest source of learning." Bill Gates. Do you agree with this quote?
5. In your industry what are some common reasons customers either end their service with a company or switch to another one?
6. What qualities are needed to be a good customer service agent?
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